A project manager, grounded in insurance technology and software.

Experience

1. May 2022 — Present/Greater Boston

   Business Architecture Associate Manager / Project Manager

   Logic Information Systems (Part of Accenture)

   Lead delivery for complex retail technology implementations spanning Xstore and Jumpmind POS systems, legacy integrations, analytics, and customer data platforms.

   • Led an Xstore implementation from discovery through successful completion of development; supported client change requests that generated approximately $450K in additional revenue.
   • Managed a 15-person team delivering custom Xstore and Jumpmind POS integrations with legacy systems on time and within budget.
   • Led UAT and source-data QA for a Tableau data mart, identifying and resolving major reporting discrepancies.
   • Served as functional lead for a customer data platform, translating client requirements and changes into daily delivery alignment.
   • Facilitate stakeholder reviews, sprint planning, daily standups, risk management, and continuous improvement.
2. Aug 2026 — Present/New Hampshire

   Founder

   Vital Few Software

   Independent venture building and operating focused learning products and thoughtfully designed web experiences.

   • Created Vital Few Prep, a live PMP exam-preparation platform built around realistic decisions, clear explanations, and focused follow-up practice.
   • Set product direction, scope, user experience, and accessible design based on the needs I encountered while preparing for the PMP exam.
   • Build and maintain the web and iOS experiences, keeping product behavior and content aligned across both platforms.
   • Run subscriptions, deployment, infrastructure, maintenance, and support, using day-to-day operation to guide ongoing improvement.
3. Nov 2021 — May 2022/Remote

   Product Manager — Kroger Application Platform

   Kroger

   Product manager on a newly created common platform for roughly 3,000 Kroger software developers, responsible for native mobile development plus operations and support tracks.

   • Maintained roadmaps, defined business value, and helped shape how the platform program could deliver and measure value for its developer community.
   • Helped define the new program and drove data collection demonstrating the value of common tools, patterns, and processes across a large engineering organization.
4. Mar 2020 — May 2022/Barrington, New Hampshire

   Co-Owner

   Creativity Studio LLC

   Co-owned and operated a 2,000-square-foot creative retail studio, managing business operations, technology, and the website while my partner led the creative side.

   • Supported custom craft kits, original artwork, after-school programs, special events, and hands-on community experiences.
   • Managed the technology and operational systems behind the studio and its online presence.
5. May 2021 — Oct 2021/Remote

   Product Owner — Microservices

   PAR Technology

   Served as the first dedicated Product Owner for a microservices team, acting as the voice of the business and collaborating closely with stakeholders.

   • Documented workflows, process maps, and business requirements.
   • Created epics and user stories and maintained a complex backlog supporting frequent delivery of high-value software.
   • Partnered with product management to establish the team's roadmap and next steps.
6. Feb 2017 — May 2021/Dover, NH

   Full-stack Developer

   Liberty Mutual Insurance

   Built and supported a microservices-based property and casualty insurance underwriting system on a cross-functional agile team.

   • Wrote maintainable application code using Angular, Java, SQL, and TypeScript.
   • Supported large implementations and deployments through testing, feature validation, code correction, and production bug fixes.
   • Built practical Extreme Programming experience through hands-on training with Pivotal Software consultants.
7. Jun 2014 — Feb 2017/Dover, New Hampshire

   Senior Systems Analyst — Business Intelligence

   Liberty Mutual Insurance

   Functioned as Product Owner and Senior Systems Analyst for the migration of a legacy reporting environment relying on more than 1,500 database tables to a modern Cognos platform.

   • Developed, tested, and released more than 100 Cognos reports for a large SAS migration, producing more than $1 million in licensing savings.
   • Managed analysis, development, testing, and deployment so reporting solutions supported operational and business needs.
   • Helped replace a custom mainframe-based Perl/COBOL data warehouse with dynamic Cognos and SQL reporting.
8. Aug 2013 — Jun 2014/Woburn, Massachusetts

   Data Analyst — Business Intelligence

   Beacon Health Strategies

   Developed T-SQL procedures, functions, SSIS algorithms, and Crystal Reports for large healthcare data sets and operational reporting.

9. Jul 2012 — Aug 2013/Portland, Maine

   Business Intelligence Analyst

   United Way of Greater Portland

   Built an SQL reporting database, rewrote Access reports in SSRS, automated data imports and cleaning with SSIS, and created organizational dashboards.

10. Jul 2011 — Jul 2012/Gardiner, Maine

    Acting Assistant Actuary

    Maine Bureau of Insurance

    Reviewed health-insurance rate filings, prepared analyses for the superintendent and legislature, and supported consumers with life and health insurance questions.

11. Oct 2009 — Jun 2011/Gardiner, Maine

    Statistician III

    Maine Bureau of Insurance

    Rebuilt major Bureau databases in Access using SQL and Visual Basic, introduced normalization, analyzed statutory data, and supported an online data-collection system.

12. Sep 2005 — Sep 2009/Portland, Maine

    Lecturer

    University of Southern Maine

    Taught Research Methods, Statistics, Judgment and Decision Making, and Social Psychology while managing and advising more than 200 students per semester.

Skills & competencies

Education & credentials

• Project Management Professional (PMP)

  Project Management Institute · 2026–2029

• Professional Scrum Master I (PSM I)

  Scrum.org · 2023

• Certified Scrum Product Owner (CSPO)

  Scrum Alliance · current through 2027

• Executive MBA

  Quantic School of Business and Technology · 2024

• M.S., Computer Information Systems

  Boston University

• M.A., Psychology

  University of New Hampshire

• B.A., Psychology

  University of Rhode Island

• Full Stack Java Web Development

  The Software Guild